March 18, 2020
During this challenging time, we want to reassure you that the safety of our associates, customer and communities is our top priority. We know you rely on us to continue delivering the products you need to keep projects moving and your people working, and we remain committed to delivering our materials to you in a safe and responsible way.
Here is an update on what we are doing today.
•We are open and business is brisk in Biddeford (14 Elm St., U.S. Route 1 Phone: 207-283-3621), Kennebunk (3 Brown St., U.S. Route 1 Phone: 207-985-4948) and Springvale (20 Coleco Lane (off Pleasant Street) Phone: 207-324-3360).
•We are well stocked with inventory.
•Our suppliers are shipping to us on a regular basis.
•Effective Thursday, March 19th all of our stores will be running a “yard only pickup” program in order to reduce exposure to our employees and customers. Our stores and showrooms will be closed to the public.
•Please call your order in and we will pull your order and have it ready when you arrive. During the call we will provide pickup instructions.
•We are getting a large amount of calls for material deliveries and will be filling all those orders. With a high order volume can come delays, so please prioritize what you need and help us to help you by planning ahead.
•We are making deliveries as usual and have shifted to contactless ie 6’ social distancing on jobsites to limit risk to our customers and our employees. Our drivers will no longer get signatures for deliveries. Instead they will note the name of the person that accepted the materials on the delivery slip.
•Due to demand and changes or interruptions in supply chains and markets, shipping or delivery of orders and customer response times may be delayed.
•Our Outside sales team will limit face-to-face sales calls and exercise proper social distancing outside the structures. Calls will be done by phone and estimates/quotes will be emailed to customers whenever possible.
•We will be all hands on deck working to handle your needs, with that in mind we will shift to a 5 day week and will be closed Saturdays.
•UPDATED 3/20: Our locations are now open from 7 a.m. - 5 p.m. weekdays only.
•Please feel free to drop any paperwork, including payments, at our Biddeford store in the drop box to the left of the front entry door or drop it in the mail.
•We are treating the virus as a safety issue for all concerned.
•We are asking all customers to follow safety protocols to limit exposure risk
•Wash your hands frequently for 20 seconds or more.
•Maintain at least 6’ of separation from others.
•Be alert for any coronavirus symptoms and call your doctor if you think you are experiencing these symptoms including dry cough, runny nose, sore throat, fever, and difficulty breathing.
•Keep away from others if you don’t feel well.
•We will communicate regularly with updates via email and our website www.deeringlumber.com
Thank you for your patience and your help to control panic rather than feed it. Our hearts go out to those who have been impacted by the virus. We can all help by staying calm and collected.